The Supplier shall refer to Glow Furniture Hire” from here on in. The hirer entering into the contract will be referred to as the “hirer” from here on in.
1. The hirer enters into a contract and agrees and accepts the terms and conditions from the date they make a booking with the supplier.
2. The company/and or person who has made the booking is liable for all payment. Payment will be required before the event via EFT or credit card. Credit card payments incur a small surcharge. Only VISA and MasterCard credit cards are accepted, AMEX is not. Cash is the only method of payment which is accepted on the day and the person hiring the equipment must be there at the time the equipment is delivered to pay in cash or have provided the money to another person who will be present. The hirer must have the correct change in cash. If that hirer or representative for that hirer is not there to provide the cash on delivery, we reserve the right not to deliver the equipment or charge the credit card provided at the time of the booking.
3. The supplier reserves the right to change the prices/specials on the site at any time without notice.
4. Supplier will request credit card details or a bond to cover for any damages, theft, cancellations, cleaning or inability to access the equipment to be picked up at the agreed time. By making a booking, you authorise for your credit card to be charged in the case that any equipment is lost, stolen, damaged, requires cleaning if a booking is cancelled or is unable to be picked up.
5. Cancelled bookings outside of a 48 hour period from the event date incur a non-refundable charge of 50%. Bookings cancelled within a 48 hour period incur a 100% cancellation fee. If items are removed from an order or quantities reduced, a cancellation fee will also apply to these items at 50% for items cancelled outside of a 48 hour period of the event date and 100% inside a 48 hour period of the event date. Bookings cancelled as a result of Corona Virus still apply as part of the normal cancellation policy. By providing your credit card details, you give permission for our company to charge the card for any cancelled bookings.
6. In the event that a credit is applied to a booking granted by management, the customer has 6 months to use this credit from the time of the original booking.
7. The supplier reserves the right to reschedule a booking if it is a safety risk to deliver or set up equipment, in the case of extreme weather conditions such as torrential rains, hail, strong winds, flooding, extreme thunderstorms, earthquake or an area being restricted from access due to a terrorist attack. Should we not be able to deliver at a later time on the event date, we will happily deliver on the next available day. Should the event have to be cancelled for one of these reasons and your event can’t be rescheduled to another time, a credit of 50% of the original booking can be applied for a future booking.
8. The hire is for one day unless agreed upon mutually in writing by both parties. Failure to return the equipment or inability for our drivers to access the equipment for pick up will incur a daily charge for the equipment for any days beyond the agreed hire period. This may be taken from the bond, and any additional charges incurred may be charged to a credit card or invoiced. If the hirer fails to return the equipment, the hirer gives us permission to enter the premises of where the equipment is held to collect the equipment without being responsible for any damages caused to enter the premises.
9. The hirer accepts full responsibility for the equipment once they take possession of the equipment. This is from the time it is delivered, to the time it is collected. In the case that the driver is held up on the day and will not make the scheduled pick up time, you are still liable for it till the time the driver arrives. The hirer is liable for the replacement cost of any equipment that is stolen, goes missing, is vandalised or broken. The hirer is liable for any damages caused to the equipment, and this includes damages caused by weather and vandalism. No refunds are given in the event that weather damages any equipment or that it is vandalised.
10. The hirer is responsible for having someone available to take delivery of the equipment at the nominated date and time. If the hirer fails to be there at that time, an additional delivery fee will be charged to re-deliver the equipment at another time. Delivery and collection is done between the hours of 8am-4pm, seven days a week, excluding public holidays. Should you require a specific time delivery, an additional fee may apply. A time window is set of 4 hours, and your delivery will be allocated to a slot of 8am-12pm or 12pm- 4pm. This can be provided to you on the week of the event. Same day collections may incur an additional fee to allow us to place a separate driver on for your event. Deliveries outside of our standard delivery hours of 8am-4pm may incur an additional fee, please call or email.
11. Delivery of all equipment is at ground level only. Extra charges on top of the usual delivery charge apply where the delivery of the equipment is more than 10 metres away from where our vehicle can park. Extra charges also apply for stairs, steep descents and going up levels in buildings. The hirer is responsible for telling us via email if the delivery has any of these conditions. Failure to do so will result in extra charges, and in extreme cases refusal to deliver. Extra charges will be taken out of the bond, the hirers credit card or will be payable on the day in cash.
12. Supplier does not set up the equipment. Instructions can be provided via the phone by calling our office. All equipment will be placed in a pile for the hirer to set up in their own time. If you require set up, this service can be offered for an additional hourly rate, but must be pre booked with our bookings team prior to the delivery date to ensure the extra set up time is factored into our delivery schedule.
13. The hirer assumes proper knowledge in the operation and handling of the equipment and follows OH&S policies and does not hold Supplier responsible for any injury caused to themselves or others whilst moving or setting up any equipment.
14. The equipment remains the property of Supplier at all times. The hirer may not transfer this contract to another party without written consent of Supplier.
15. The hirer must inspect and check all equipment and notify Supplier at the time of delivery if there is any equipment missing, damaged or unfit for use. Failure to do so will see the hirer responsible for any damages or missing equipment upon pick up.
16. No warranty is provided by the Supplier for the equipment’s fitness for any particular use. In the event of adverse weather conditions, we take no responsibility if the equipment cannot be used. In the event that weather damages our equipment, the customer will be responsible for any damages or losses.
17. Customers providing email addresses upon booking agree to periodically receive email specials. If you do not wish to receive these, please notify our team when booking so you are not included in the email newsletters.
18. The laws of NSW shall govern this agreement. Venue for any legal proceedings brought in connection with this contract shall be in NSW.
19. Renter agrees to defend, indemnify, assume liability for and hold Supplier harmless from any and all claims, demands, damages, losses, suits, proceedings, penalties, expenses or other liabilities including attorney fees and court costs, arising out of or resulting from the use of the Equipment, regardless of the basis.
20. The terms and conditions can only be amended by Supplier.
21. Any changes to this contract must be written and signed by both Hirer and Supplier. Oral agreements are non-binding. The latest contract supersedes all previous contracts between Hirer and Supplier. This agreement binds and benefits the heirs, successors and assignees of the parties.
22. If any court determines that any provision of this agreement is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this agreement invalid or unenforceable and shall be modified, amended or limited only to the extent necessary to render it valid and enforceable.
23. If one party waives any term or provision of this agreement at any time, that waiver will only be effective for the specific instance and specific purpose for which the waiver was given. If either party fails to exercise or delays exercising any of its rights or remedies under this agreement, that party retains the right to enforce that term or provision at a later time.